Delete account and data
This is a courtesy translation. Only the German version is legally binding. Read the German version
This page describes how you delete your user account for the
Sunventory app (Google Play, package
de.sunventory.android; App Store, package
de.sunventory.app) and the web platform app.sunventory.de, and
which data is deleted or retained in the process.
Delete the account directly
You can permanently delete your account yourself at any time:
- In the app: Settings (gear icon) → My account → Delete account → Confirm deletion.
- In the web platform: app.sunventory.de → Settings → Account → Delete account.
Deletion takes effect immediately: your sign-in becomes invalid and your account is removed.
Deletion on request
Alternatively you can request deletion informally by email, for example if you no longer have access to your account:
Please state the email address or username of your account and your company. We usually process deletion requests within a few working days.
Which data is deleted
Deleting the account deletes:
- your account data: name, email address or username, role and language setting,
- your sign-in data (password hash, session tokens),
- open invitation and password reset links.
Which data is retained
Deliveries, delivery note photos and bill-of-materials entries you have captured are operational business records of the company (tenant) for which they were captured. They remain with that company and may be subject to statutory commercial and tax retention periods of up to ten years; your name appears in them only as the capture or confirmation note. Server log files are deleted independently of this after 14 days at the latest. Details on retention periods and legal bases are in our privacy policy.