Support and help
This is a courtesy translation. Only the German version is legally binding. Read the German version
Sunventory is the app for the web platform app.sunventory.de: digital delivery notes for solar construction sites. On this page you find answers to the most common questions and our contact details.
Contact
For questions, problems or feedback, reach us by email:
We usually reply within one working day. Where possible, please tell us your company, the site concerned and a short description of your request.
Frequently asked questions
How do I sign in or accept an invitation?
You receive an invitation by email from your site management or procurement. Follow the link in the email to set your password. Then sign in to the app with your email address and password. If you have forgotten your password, use "Forgot password?" on the sign-in screen or request a link at app.sunventory.de/forgot-password. If you have not received an invitation, please contact the person responsible in your company.
How do I choose the right site?
After signing in you see the sites you have been given access to. Tap the site you want to open its overview, deliveries and bill of materials. You can switch between your sites at any time. If a site is missing, ask site management to give you access.
How do I capture a goods receipt?
Open the site and start a new delivery. Scan the delivery note with the camera or pick a photo from your library. Supplier and line items are recognised directly on the device and matched against the site's bill of materials; you review the suggestions and confirm the quantities. If there is no connection, the delivery is kept in a queue and uploaded automatically as soon as you are back online.
How is a delivery confirmed?
Site management reviews captured deliveries and confirms them in the detail view. Confirmed deliveries flow into the planned-versus-actual comparison of the bill of materials. Deliveries can be edited or deleted if needed, and the delivery note photo can be shared.
How do I change the language or appearance?
Sunventory is available in German, English, Russian, Slovak and Ukrainian. Language as well as light and dark mode are set in the app's settings.
How is my data processed?
Sunventory is operated in a data centre in Germany; email is also sent through a German provider. There is no advertising tracking, and no data is passed on for advertising purposes. Delivery note recognition runs directly on your device. Camera and photo library are used exclusively for delivery note photos. Details are in our privacy policy.
Web platform
The app complements the web platform at app.sunventory.de. There you manage sites, bills of materials and your team, and keep an eye on delivery progress. Account and data are identical in the app and the web platform.